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Terms of purchase

Terms of purchase The sales conditions apply to the sale of all goods, products and services from our store to the consumer. Together with your order, the terms and conditions form the overall contractual basis for the purchase. This is confirmed with an order confirmation. At sweetmahal.no, we ask everyone who wants to shop to register an account and some information about themselves in a user profile. Some of the information we ask for is required by law, something is necessary to deliver the goods you may order. To be able to shop in our store, you must be 18 years old. We only deliver to mainland Norway. If you are unsure about the legislation, consumer purchases are regulated in: Consumer Purchase Act – http://www.lovdata.no/ltavd1/filer/nl-20020621-034.html Right of withdrawal law – http://lovdata.no/dokument/NL/lov/2014-06-20-27/ the Marketing Act Personal Data Act – http://www.lovdata.no/all/nl-20000414-031.html e-commerce law – http://www.lovdata.no/all/nl-20030523-035.html the Credit Purchase Act Follow the links to these laws if you want more information about your rights and obligations when purchasing.

  1. Definition of Parties: This party, the Seller, is: One Finans AS, Sankt Hallvards vei 3, 3414 Lierstanda, Norway post@authentikka.no, and is hereinafter referred to as “sweetmahal.no”, “seller”, “we”, “us”, ” our’ or ‘our’. Our telephone number is 975 65 416. User is: A person or company with associated personnel and user information who has entered into an ongoing contractual relationship and customer relationship with sweetmahal.no by registering a user account and thereby consenting to these conditions. Buyer is: A user who has made a purchase; The person or company stated as the buyer in the order confirmation, and is hereinafter referred to as “buyer”, “user”, “you”, “you”, “your”, or “yours”.
  2. Order process: Your order is binding when the order is registered on our server. Once we have registered your order, we will confirm this by sending you an order confirmation. If one or more products in the order are sold out, we reserve the right to cancel your order or parts of it. In the case of out-of-stock situations, you will receive a notification of this together with information about what we can offer, either in the form of a refund, a replacement product or later delivery. You will then have the option to either accept our new offer with the changes we specify or to cancel the product lines affected by the deviation.

  3. Prices and Payment: All prices are stated including value added tax, unless otherwise expressly stated. The total purchase price includes all costs associated with the purchase, including packaging, shipping, delivery, deposit, bags etc. For private customers, the purchase price is settled by bank or credit card via our website. The purchase amount is reserved on the card when ordering. The card is charged on the same day that the goods leave our warehouse. For business customers, the purchase price is settled through an invoice sent by e-mail to the invoice address the customer has provided in their profile. The invoice has a payment deadline of 14 days from the date the goods are delivered, unless otherwise agreed. The stated price for the goods and services is the total price the buyer must pay. This price includes all taxes and additional costs. Additional costs that the seller has not informed about before the purchase shall not be borne by the buyer.
  4. The conclusion of the agreement: The agreement is binding for both parties when the buyer has sent his order to the seller. The agreement is nevertheless not binding if there has been a typing or typing error in the offer from the seller in the ordering solution in the online store or in the buyer’s order, and the other party realized or should have realized that there was such an error.

  5. Delivery and Delay: Delivery can take up to 3-4 days after purchase or by arrangement. Delivery has taken place when the buyer, or his representative, has taken over the goods. We bear the risk for the products until they are taken over by you, i.e. when you have received the products in your possession. Depending on the nature of the products and the length of the delay, you can, depending on the circumstances, demand delivery, demand compensation or terminate the agreement.

  6. Right of withdrawal: sweetmahal.no adheres to the current rules in the Right of Cancellation Act, which gives a general right of 14 days from the date of delivery to cancel your purchase. Note that there are special provisions in the Right of Withdrawal Act relating to fixed-term benefits and goods that deteriorate quickly, such as certain food and beverages, where the general withdrawal period does not apply: According to to §22 of the Right of Withdrawal Act, the right of withdrawal does not apply to agreements on: delivery of goods that deteriorate or quickly expire (b), delivery of sealed goods which for reasons of health protection or hygiene are not suitable for return, and where the seal has been broken after delivery (g), services that are urgently needed where the consumer expressly asks the trader (sweetmahal.no) to visit the consumer (i) transport of goods where a specific date or time period has been set for the performance of such services (m). The right of withdrawal does not apply to users acting on behalf of a company or organisation. To make use of the right of withdrawal, you must notify us in an unambiguous way via letter or e-mail: sweetmahal.no, : One Finans AS, Sankt Hallvards vei 3, 3414 Lierstanda,, Norway post@authentikka.no. You can use the attached cancellation form, but it is not mandatory. If you regret the purchase of goods, we shall refund all payments we have received from you for the current goods, including the delivery costs (with the exception of additional costs as a result of you having chosen a different type of delivery than the cheapest type of delivery we offer), without unnecessary stay and in any event no later than 14 days after the day we receive notification of your decision to withdraw from this Agreement. We make the repayment with the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise with us. In all cases, you will not be charged any fee as a result of the refund.We can withhold the refund until we have received the goods back, or until you have provided documentation that the goods have been sent back, or until whichever of these times occurs first. You must return the goods or deliver them to sweetmahal.no, Sankt Hallvardsvei 3, 3414 Lierstranda, Norway, without undue delay and in all cases no later than 14 days after the day you informed us that you want to cancel the purchase. The deadline is met if you send back the goods before the 14-day deadline has expired. You must bear the direct costs of returning the goods. The costs are estimated at a maximum of approx. NOK 250. You are responsible only for any reduction in the value of the goods due to handling of the goods other than that which is necessary to determine their nature, characteristics and function. Cancellation form The completed form is sent to: Sweetmahal.no, Sankt Hallvards vei 3, 3414 Lierstanda, Lighting items Email: post@authentikka.no. Name Address Date I/we hereby notify that I/we wish to withdraw from my/our agreement (*) for the purchase of the following goods ordered on (fill in): / received on (fill in) services (fill in) ordered it (fill in): / received it (fill in)

  7. Complaint: Our guarantees do not include any restrictions on the complaint period for goods according to the Consumer Purchase Act. However, we have a customer promise that goes even further on some points: When you receive the goods, you should check as soon as you have the opportunity whether the delivery is in accordance with the order confirmation and whether the products have been damaged during transport. If there is an error or deficiency in an item upon delivery, you will have the opportunity to choose either to have a new copy of the same item delivered at a later time, or to have the payment for this item credited to the same account that was responsible for payment of the order . The durability guarantee does not apply as long as the item is discounted or sold in connection with a campaign. The customer is obliged to check that the goods and the delivery are in accordance with the order confirmation and whether the products have been damaged during transport. If the customer wants item(s) credited on the basis of guarantees or other offers and customer promises, the customer must demand this no later than 12 hours after delivery. Cancellation of purchase, complaint or breach of guarantees can be reported to post@authentikka.no. If there is a defect in the order, you must notify us of this within a reasonable time after you discovered or should have discovered the defect (no later than 7 days after the time of delivery). The absolute last deadline for advertising is two years after you took possession of the item. If the thing or parts of it are intended to last significantly longer in normal use, the deadline for advertising is five years.

  8. Personal information: The controller for collected personal data is the seller. Unless the buyer agrees to something else, the seller, in line with the Personal Data Act, can only obtain and store the personal data that is necessary for the seller to be able to carry out the obligations under the agreement. The buyer’s personal data will only be disclosed to others if it is necessary for the seller to complete the agreement with the buyer, or in statutory cases.